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News - "New tariffs from July 1st"

New tariffs from July 1st Posted 17 Jun 2015 11:23:43

From July 1, charges will become clearer for all consumer calls. Under the new rules customers calling your service numbers will see the cost split out into an ‘access charge’ going to their phone company, plus a ‘service charge’ dependent on the number range you are using.

If you or your business uses one of our 08, 09 or 118 number ranges you may have heard that from July there will be significant changes to the way these numbers are charged.

  • Clearer call rates for 08, 09 and 118 calls; and
  • Freephone (0800 and 0808) calls becoming free from all mobiles.

 

Clear Call Rates

From July 1, charges will become clearer for all consumer calls. Under the new rules customers calling your service numbers will see the cost split out into an ‘access charge’ going to their phone company, plus a ‘service charge’ dependent on the number range you are using.

It will be up to you to communicate this service charge wherever you advertise or use one of these numbers.

 

What callers will see


Currently, callers are given information such as: “Calls cost xp per minute from a BT landline. Calls may vary from other landlines and calls from mobiles may cost considerably more.”

Under the new system, the cost of calls will be explained in a simpler format such as: “Calls cost xp per minute, plus your phone company’s access charge.”

 

Free will mean free

Freephone numbers which begin 0800 or 0808 will become free for consumers to call from mobile phones, just as they generally are from landlines.

Don't worry!

This change will most likely NOT affect your Telecom2 outpayments or costs. If you wish to discuss how the changes will affect your organisation and the way you use your 08, 09 & 118 service numbers please give us a call.

 

For more details, please visit ukcallinfo or contact our commercial team at commercial@telecom2.net

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