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Inbound call management

Our Apex inbound call management solution gives you complete control of your existing phone numbers and lets you take advantage of enhanced Telecom2 functionality. You can also add new geographical or non-geographical numbers to your operations.

With Telecom2’s Inbound call management you are no longer reliant on expensive traditional PBX products that have a finite life span and attract expensive support and maintenance charges.

Our flexible, feature-rich solution gives you control of your inbound telephony, allowing you to make your own changes simply and quickly. This network-based solution is the smart way to handle your incoming calls and it is suitable for all organisations, whatever the size, location or business sector. Our intuitive and jargon-free interface puts control back into your hands.


Overview

  • Powerful web-based platform
  • Intuitive & user friendly interface
  • Dynamic & feature-rich
  • Specialist support & training from in-house team
  • Detailed & intelligent reporting for both supervisors & agents
  • Call routing & tracking
  • Enhanced service for all incoming calls

Key Features

Time-based conditional call routing

Call delivery to multiple destinations

Voicemail to email

Call recording

 

See more features
  • Numbering
  • IVR Auto Attendants
  • Smart IVR Customer routing
  • Time-based conditional call routing
  • Call delivery to multiple destinations
  • Call whispering
  • Call recording
  • Missed call alert
  • Conferencing
  • Unified communications
  • Voicemail to email
  • Fax to email
  • Call queuing
  • Bespoke customisation
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Benefits

  • Resilient system redundant over multiple sites
  • Latest technology
  • Flexible
  • Cost savings and improved revenues
  • Increased customer acqusition
  • Improved customer service
  • Higher levels of customer retention
  • Future-proofed and scalable
  • No Capex or high maintenance charges
  • Improved return on investment
  • Meaningful management statistics

APEX Business Solutions Suite

Apex VoIP PBX logoApex InboundApex Outbound

118 018 - Affordable enquiries for the UK

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