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Why disrupt business as usual? Our turnkey solutions can be integrated into your business with minimal impact. Our tools work with your business, not the other way round.
Whether you’re looking to purchase or host your numbers (or both), we’ve got you covered. Regardless of your company size, industry and location, we have a range that will work for you.
Why lose a good thing? We understand that you may not want to start from scratch when it comes to your numbers, which is why we offer a porting option.
Keeping your old numbers may be preferable, particularly if you’re a well established business and don’t want to lose clientele or potential customers who have your old number.
A new number may seem like an insignificant change, but it requires immediate attention when it comes to updating your marketing material. This can be quite an extensive task, particularly if you have a strong online presence.
Porting numbers is inexpensive and may save you money in terms of internal resources when compared to updating them. We offer number porting from as little as £10 per number.
The process normally takes anything between 2-4 weeks. When assigning new numbers, the system can be set up within 3-5 working days based on you having the correct infrastructure in place (such as internet/cabling/network services)
Whether you’re a startup or a multinational company, our VoIP solution really can transform your communication by giving you complete control over your call handling.
Need to transfer a call to another team member? Regardless of whether your colleague is in the next room or across the world, it’s simple.
Not only does it give you a professional image, IVR allows the caller to get to the correct department without any manual work on your side.
Who exclusively works out of an office? Say goodbye to your desk and use our phone app to manage all your calls via your mobile. All you need is an internet connection.
Create a more personal experience for your customers with our easy-to-manage and intelligent call routing.
During peak calling times, accept and queue extra phone calls for your agents
Set up call handling to move incoming calls onto the next user, to ensure there’s no customer has a long wait
Reduce downtime with efficient agent scheduling and give your customers a smooth experience.
Set up call handling to move incoming calls onto the next user, to ensure that no customer has a long wait
Whether it’s managing a marketing campaign, covering out-of-office hours, or as overspill for your own contact centre, we have a partner who will be the perfect fit for your requirements.
We understand that business as usual is enough to keep you busy, which is why we work closely with some of the best contact centres in the UK and across Continental Europe. All our partners offer an exceptional level of customer service and use the latest technology to provide a smooth caller experience. Your customers can say goodbye to long hold times, poor connection and abrupt agents.
First impressions are so important. The level of service offered by an agent is a direct representation of your business, which is why all our partners’ agents are trained to the highest standard.
We understand the importance of a bespoke service and, while all our contact centre clients are highly capable, we’ll make sure to pair you with the one that is best able to cater to your specific requirements.
Utilising our Apex PBX VoIP solution, our partners have access to a range of features that ensure they’re working with maximum productivity and also providing your customers with a smooth caller experience.
It’s not just about your customers, which is why all our contact centre partners provide you with the highest level of support, around the clock.
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Telecom2 Limited company registered in England and Wales. Registered number 06926334. Registered office: Costwold House, 219 Marsh Wall, London, E14 9FJ